We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@phantoria.uk. Please note that returns will need to be sent to the following address: Northlight House, Pendle Road Nelson BB9 5FE, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• Time limit for canceling an order: Please note that you have 1 day from the time of purchase to cancel your order. After this period, cancellations may not be possible.
• Possible reasons for return: Returns can be initiated for reasons such as product defects, incorrect items received, or change of mind.

You can always contact us for any return question at info@phantoria.uk.

Do you accept returns from these countries?

Yes, I accept returns

How can customers return your products?

In-store

by mail

How will customers get the return label?

Download/print

Select the product conditions that you allow for returns?

New

What is the restocking fee?

No restocking fee

How much will customers pay for return shipping?

No cost

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

WHAT IF THE PRODUCT I RECEIVED IS DEFECTIVE?
If your product is defective from a decorwhimz.com shipment or in-store purchase, we will
exchange or refund this product. To return or exchange an order, please follow the steps
below for an in-store purchase or decorwhimz.com purchase. Contact Email: info@phantoria.uk. After verification of the support and confirmation of the case, you will have two options: we will send you a new product or give you a 100% refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us

Address: Northlight House, Pendle Road, Nelson BB9 5FE, United Kingdom
Email: info@phantoria.uk
Phone: +447893912617